So, per my previous post, I am transferring a domain name from GoDaddy to Bluehost. I am having difficulty, so I sign up for GoDaddy Chat. The Service Rep seems like she is tearing out her hair to figure out why I cannot get through with what I need to get through with. Then she makes the cardinal error by exposing to the customer – me – weaknesses in her company’s systems.
Here is part of the convo….
ME: so clearly the info to retrieve log in details is going to an email address for which i no longer have access so will have to go and fill out the form
No need to fill out the form. I should have contacted them at first but I wanted to try everything I knew to try first. Turns out it’s an issue other people are experiencing as well. I’m always the last to know 🙁 I do apologize.
I sent these comments to GoDaddy’s CEO, Blake somebody or the other
“Dear Blake, Perhaps GoDaddy has become too large to service its small customers properly. I had an interaction in a chat with one of your reps today who assured me that an issue would be sorted out and it has not. Now I have to wait 25 minutes to chat with another rep. That is crazy.
Anyway, the reason I need to chat with a GoDaddy rep is to transfer my domains to another website and set up hosting there, because they are more responsive and treat me as if I am the only customer they have…i.e. with personalized attention and a humanness that I have never encountered with GoDaddy since opening my account in 2008.
I also could not find anywhere on the GoDaddy site to send a comment, so sorry to have to send you this comment here.
Yamfoot
Grenada, West Indies